QUESTIONS, ANSWERS AND QUICK SOLUTIONS

Healy FAQ

Healy & Healy App 

Healy & Healy App

How to turn the Healy on?

Firstly please make sure the Healy is fully charged. After it´s charged, briefly but firmly push the power button.

If it is not turning on, try with a bit more force, on the center of the power icon. 

If the green light flashes rapidly several times, this indicates a flat battery and Healy needs to be charged.

How to reset the Healy? (Hardware Reset) 

Press and hold the power button on your Healy for 15 to 20 seconds until the green light is permanently on. As soon as you take your finger off the power button, the green light goes off. Now your Healy is reset to factory setting and a standard program is loaded from its memory.

Operating time of Healy

The operating time of Healy is approx. 7-8 hours. This depends on both the intensity of a program and on the program itself, as some programs require more power than others.

Which charger can be used for Healy?

The USB interfaces on laptop computers sometimes do not provide enough current for charging your Healy. Please use a USB smartphone charger rated to at least 100 mA (all standard smartphone chargers can provide this kind of power). Please also make sure to check whether your charging cable is defective.

The Healy LED Display  

Power On: Healy is blinking once every second. 

Bluetooth connected: the blue bluetooth-light is blinking every second

Battery is empty: The green LED-Light is blinking quickly 8 times quickly and then stops 

Battery is fully charged: The green Led-light is off while the Healy is still connected to the charger 

Do I need a constant internet connection to use my Healy?

You need an internet connection just to sign up in your account and when synchronizing the app with the Heal Advisor Cloud. You do not require an internet connection to use the app afterwards. 

Also to update the app continually you will have to connect to the internet.

Can I turn off my smartphone once I have started a Healy program?

Yes! Once a program has been transmitted to your Healy and the desired intensity has been set, the phone is no longer required. The program will continue to run until it finishes and then Healy will automatically shut down.

GENERAL TROUBLESHOOTING

Some general troubleshooting that might help you with your issues:

1) Restart the Healy App.

2) Check if the location sharing is activated (must be activated with most phones.)

3) Turn off Bluetooth on your smartphone and then turn it on again.

4) Press and hold the On/Off switch on the Healy device for at least 15 seconds until the green LED is permanently lit.

5) Check if Healy battery is charged or not.

6) Restart your phone and try 1-5 again

Classic App -- PINK-Dot-App

Healy programs are missing after installation

Activate an update manually in the settings, using the "Check for updates" menu (an internet connection is required). If you do not receive the program update, please wait some more time for the activation of your Healy to go through. If issue still persists, reach out to the official Healy Support-Center.

What do the different indicators on the main screen mean?

At the top right, under the currently running program, you will see the actual frequency that Healy is transmitting to your body at that moment. 

On the left side you can see the length or the remaining time of the program. 

At the bottom there is a number in a circle. This is the intensity of the current, with 100% being the highest. You can adjust it with the plus and minus signs.

A small red dot appears in the white/black/grey circle at the top. The black, gray or white trace is behind it all the time. It is the indication of the conductivity connection to your body, where black stands for "insufficient connection", white for "sufficient connection" and gray for "not measurable". 

At about the nine-minute mark, you will see another indicator at the bottom of the large circle. It is the progress indicator. It is expressed as a positive or negative number. Each time the frequency at the top right changes, the percentage of progress also changes. 

The higher the positive number, the closer your body is to absorbing that frequency. 99% is the highest value it reaches in the positive range, and 99% in the negative range is the lowest value it reaches in the negative range. 

If you see a negative 99%, your body really needs that particular frequency. Therefore, do not interpret a negative number as a bad indicator.

Problems with the contact indicator (black, white, grey circle)

Please check first if the electrodes are connected correctly and have good contact with the skin. For better contact, moisten the electrodes with a few drops of water.
If the contact indicator is still black, it may be that the skin resistance (e.g. due to dry skin) is still too high, in this case please increase the intensity of the frequency program.
A grey contact indicator is intentionally programmed into some programs. It means that the contact indicator is deactivated.

What is the therapist TAN link?

You can use customized frequency programs created by TimeWaver users/experts for a specific application and have them sent to your Healy app. They will be downloaded from the Cloud and you can transfer them to your Healy.

I have contact problems (black ring)?

Please check first if the electrodes are connected correctly and have good contact to the skin. Moisten the electrodes or the skin underneath with a few drops of water for a better contact.

If the contact indicator is still black, it may be that the skin resistance (e.g. due to dry skin) is still too high - in this case, please increase the intensity of the frequency program.

If this does not solve the problem, connect other cables to see if one of the cables is defective.

What do the Hz numbers mean and why are they always changing?

Each program has a range of frequencies that Healy transmits, each for a few seconds. Healy also checks how long a frequency is needed.

Is there a limit to the number of programs we can run in the course of one day?

There is a recommended limit of 3 programs per day. But you should only apply a limited number of programs per day depending on your state of health.  Also you should give your system time, inbetween programs, to digest and internalize the frequencies.

More information can be found in the Manual.

GENERAL TROUBLESHOOTING

Some general troubleshooting that might help you with your issues:

1) Restart the Healy App.

2) Check if the location sharing is activated (must be activated with most phones.)

3) Turn off Bluetooth on your smartphone and then turn it on again.

4) Press and hold the On/Off switch on the Healy device for at least 15 seconds until the green LED is permanently lit.

5) Check if Healy battery is charged or not.

6) Restart your phone and try 1-5 again

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Healy APPS

Heal Advisor Analyse App -- BLUE-Dot-App

Do I have to use the electrodes with the HealAdvisor Analyse App?

The Healy App and the HealAdvisor Analyse App work on two different physical levels. Only with the Healy App you need the electrodes.
The lists, which are vibrated by the HealAdvisor Analyse app, are transferred via the quantum sensor into the Information Field to the corresponding client, no electrodes are needed. The sending of the information is not local and without physical contact.

Can I minimize the HealAdvisor Analysis App when running an analysis?

Minimizing the HealAdvisor Analyse App during an analysis/vibration should be avoided. The main reason for this is that the Healy requires a constant bluetooth connection to the HealAdvisor Analyse App so that it can resonate properly. Such a connection can be lost by minimizing the App, and will be entirely lost and the analysis stopped if you close the HealAdvisor Analyse App.


This is different from the Healy App, because they operate in a different way, where the Healy App frequencies are being transferred over the electrodes.

What are remote sessions? 

By recording the bioenergetic field/information field via the quantum sensor in the Healy or the Timewaver devices, it is possible to put together individual programs and then transfer them to the Healy via the cloud. After the recording has taken place, the user no longer has to be on site to start the analysis and, if necessary, a treatment via the information field by the therapist.

Why is the synchronization with the Cloud important?

Each client is automatically saved on your smartphone. However, only the clients that are synchronized with the cloud are additionally stored on the cloud server.


This means that if your clients are not synced with the cloud and decide to uninstall the application, the clients stored only on the smartphone will be lost the moment the HealAdvisor analytics application is uninstalled.


They will not be lost once they have been synced to the cloud. There they can be downloaded again if you log into the application and select the "Sync Changes" button.

Heal Advisor Search App

Do I have to purchase Healy before I can use the HealAdvisor App?

To use the HealAdvisor App, you need to own a Healy device. To be more specific, you need to have a Healy World account with which you can log into the App.

Other than that, owning a Healy is only required when you want to start the recommended programs on it directly from the HealAdvisor App. When you press „Start Program“ in the HealAdvisor App, it will start the Healy App which will select the program for you.

To use most of the functions of the App (almost everything besides starting any of the programs) you won’t need to have a Healy device on you. In this sense, someone with an Account and the activated app,  can use the HealAdvisor App without the Healy device next to them.

I can’t login into my account

When you log in to your account, make sure your smartphone has an active Internet connection and that you are using the correct e-mail and password for your Healy World account.

How is the database of the HealAdvisor App updated?

New content of the HealAdvsior database is updated in the HealAdvisor app in real-time if you have an internet connection. This means you don’t need to exit the App in order for this step to be successful. It will happen automatically and it will be a silent update. However, changes on the functionality and design of the App itself will require an update on the Google Play Store or Apple App Store.

What are the Healy program recommendations based on?

The program recommendations are based on a BRA measurement. From this measurement, the 6 vital signs are determined

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Healy Watch

Die Healy Watch

How to turn the Healy Watch off or on?

To turn off the Healy Watch, go to: Functions - Turn off and press and hold the off button for 2 seconds.
To switch on the Healy Watch, connect it to a USB socket. It will then switch on automatically and start charging.

Is the Healy Watch waterproof?

The Healy Watch falls under the Protection Class "IP67", meaning that it is very durable against dust, and is waterproof up to 1 meter for a maximum of 30 minutes. It is not completely protected from steam/vapor. This means that you can wear it when showering, hand-washing, under rainfall, etc.

However, it should not be used during swimming, diving, sauna, or deeper/longer water or steam immersion.


Note: this goes only for the Healy Watch, the Healy or MagHealy device should never get in contact with water!

What is the Bluetooth range of the Healy Watch?

The Healy Watch has a Bluetooth range of around 15-18 meters. To know if it is still connected or not, check the connection indicator on the top left corner of the Healy Watch device (white – not connected; green – connected).

What is the music option and how does it work?

The Music option is meant for Music Control of the Music App on your smartphone, and can be found on the “Functions” screen on your Healy Watch device.

It can start a song, stop it, go forwards or backwards. There is a difference between Android and iOS on how it operates.


For Android:
1) There needs to be a Bluetooth connection established between your Healy Watch device and the Healy Watch App.
2) Healy Watch App needs to be turned on in the background.
3) Music App needs to be turned on in the background.


For iOS:
1) There needs to be a Bluetooth connection established between the Healy Watch device and your smartphone.
2) Healy Watch App does not need to be turned on in the background.
Note: On iOS, every Music App besides the Apple Music App needs to be turned on in the background for this to work. To control music from Apple Music App, it is enough to have the established Bluetooth connection between the Healy Watch device and your smartphone.

Healy Watch App

What are the program recommendations based on?

The program recommendations are based on a BRA measurement. The 6 vital parameters are determined from this measurement.

There is no data displayed in my Healy Watch App

For data to appear on the Healy Watch App, you first need to connect the Healy Watch to the app and synchronize the data.

What does the Sleep Ratio represent?

Sleep Ratio is the measured ratio of quality sleep:total sleep. Quality sleep is a sum of Deep Sleep + Light Sleep compared to Total Sleep which is a sum of Deep Sleep + Light Sleep + Shallow Sleep.

Can I connect another Healy Watch to my account?

Yes! Go to Device Management, choose the preferred Healy Watch and synchronize its data with the Healy Watch App.

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Hints:

"Individualized Microcurrent Frequencies" ("IMF") refers to a proprietary technology of Healy World. It uses data from a physical noise generator to prioritize frequencies that professional users have found to have the highest relevance to the user.

The duration, frequencies, intensity, frequency, naming and descriptions of the Individualized Microcurrent Frequency (IMF) programs are based on the practical experience of Nuno Nina and other experts and our understanding of the interaction of frequency modulated microcurrent with the Bioenergetic Field. They have not been confirmed by independent studies.

The Healy's Individualized Microcurrent Frequency (IMF) programs are designed to support wellness by harmonizing the bioenergetic field. We have conducted unblinded before/after surveys in controlled and randomized groups of participants. These surveys suggest that participants' well-being was higher after use. We attribute this to the harmonization of the bioenergetic field, which we refer to as the energy flow of life, also traditionally called chi (or qi) and prana. However, this has not been confirmed by independent studies.

Healy's Individualized Microcurrent Frequency (IMF) programs are not medical applications. They are not intended to cure, treat, alleviate, diagnose or prevent any disease or condition. The terms used in the programs do not constitute statements about their effects.

The purpose of the programs is to provide the user with a tool to explore possible applications. The Healy programs should not be considered a substitute for professional medical advice, diagnosis or treatment.

You should always seek advice from a qualified medical professional. If you have or suspect you have a medical condition, or if you are being treated by a physician, you should consult your physician before using Healy. Always use your Healy according to the instructions for use.


Disclaimer: Individualized Microcurrent Frequency (IMF) programs are not recognized by mainstream medicine due to lack of scientific evidence as defined by mainstream medicine. The information on these pages is for reference and educational purposes only. GoQuantum makes every effort to keep the information on these pages up to date, but does not guarantee or warrant the accuracy, suitability, or timeliness of the information. GoQuantum shall not be liable for any loss or damage arising from the use of the information provided on these pages.

All information is presented on an "as is" basis and the responsibility for its interpretation and use rests solely with the user. Use of Healy World products, programs or information is at the user's own risk and is subject to the user's discretion and independent judgment. The Healy World Companies, as well as GoQuantum, expressly disclaim responsibility for any decisions made by the user in connection with the use of Healy World products or services beyond the scope of the instructions for use and the manual provided by the Company.

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